Frequently Asked Questions
Everything you need to know about your Keychron purchase in Portugal.
What are the shipping times for orders within Portugal?
Standard shipping within Mainland Portugal typically takes 2-4 business days. Deliveries to Madeira and the Azores may take 5-8 business days depending on local logistics.
Do Keychron keyboards come with a Portuguese ISO layout?
Yes, we offer a dedicated selection of keyboards featuring the Portuguese ISO layout (including the 'Ç' key). Please check the product specifications to ensure you are selecting the ISO-PT version.
What is the return policy for electronics?
You can return any unused item in its original packaging within 14 days of receipt. Please ensure the factory seal is intact for a full refund, as per EU consumer protection laws.
Are your products covered by a warranty?
All Keychron products purchased through our store are covered by a 3-year limited warranty against manufacturing defects, compliant with Portuguese and EU regulations.
Which payment methods do you accept?
We accept various payment methods including Multibanco, MB WAY, Credit Cards (Visa/Mastercard), and PayPal to ensure a secure and convenient checkout process.
Can I use Keychron keyboards with both Windows and macOS?
Absolutely. Every Keychron keyboard features a system toggle switch and includes dedicated keycaps for both Windows and macOS layouts, allowing for seamless switching between devices.